External domains: Filtering mail with DNS elsewhere

cPanel won't be able to enable filtering for your domain if it can't alter DNS, so here's the manual way.

  1. Login to your DNS provider and make sure your DNS records are up in front of you
  2. For the MX records of the root domain in question, update them to:
    1. mx11.filtering.net.au (Priority: 10) (TTL: 1 week)
    2. mx12.filtering.net.au (Priority: 20) (TTL: 1 week)
  3. Make sure your SPF record includes the below value to include our mail systems
    1. _spf.spamfiltering.net.au (this would be added into an include: value)
  4. Send a test email from another platform (ie. Gmail) & check it reaches you
    1. If you experience any bounce-back/NDR/etc, please send it to us!

Having problems with email?
Let our Tech Support team know about it!

  • 24 users found this helpful
Was this answer helpful?

Similar, and hopefully helpful

External mail: Using our filters en route to on-premise

As well as filtering our Hosting customers mail, your corporate and personal on-premise mail can...

Incoming: Searching for an email and taking action

If an inbound email is caught/filtered, your daily Filtering Report will let you choose how to...

Outgoing: Querying non-delivered emails past cPanel

In 2022, our Spam Filtering cluster will be reconfigured to allow self-service Outbound...

Spam Filtering: Adjusting to the anti-spam platform

Your domain should automatically be filtered both inbound and outbound once you've received the...